Support and License Policy

At GST Excel Mastery, we are committed to providing prompt and effective support for all our customers.

1. License and Update Policy

This utility is purchased as a **One-Time Purchase**.

   
• **Free Updates:** **1 Year of Free Updates and Technical Support** is included from the date of purchase.
   
• **Renewal:** After 1 year, an **Annual Renewal Fee** may apply to continue receiving ongoing updates and dedicated support, which will be communicated to you via email.
   
• **License:** This license is valid for use on **one PC/Laptop** only.
 

2. Scope of Support

Your purchase includes the following services:

   
• Assistance with software installation, activation, and guidance on using the utility's features.
   
• Bug fixes and troubleshooting issues.
   
• **Limited Reporting Guidance on GST Returns:** Assistance with general confusion regarding GSTR-1, GSTR-3B, or GSTR-9 data reporting methodology (what data goes where).
 

3. Exclusions and Limitations

The following are **not included** in your support package:

   
• Legal advice, representation before GST authorities, or the filing of returns (GSTR-1, 3B, 9) on the customer's behalf. Our support is strictly limited to guidance on reporting methodology.
   
• Customization requests beyond the standard features of the utility.
   
• Training in Excel unrelated to the product.
   
• Refunds are not available for digital products. However, we guarantee **file replacement** if the downloaded file is corrupted.
 

4. Response Time and Channels

   
• We aim to respond within **24–48 working hours**. Complex issues may require more time for resolution.
   
• **Support Channels:** Support is available via Email (gstexcelmastery@gmail.com) and WhatsApp (+91 7889199082).